Effective Date: 01st April 2025
1. Introduction
Welcome to Hexanest Pvt Ltd (“Hexanest”, “we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://hexanest.com and/or engage our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
When you interact with us, we may collect the following types of information:
- Personal Information: Your name, email address, mailing address, phone number, company details, and payment information.
- Device Information: Your IP address, browser type, operating system, and browsing behavior on our site.
- Transactional Information: Information relating to purchases, service agreements, and inquiries.
- Marketing Data: If you opt-in, we may collect preferences for receiving marketing communications.
When you browse our website, we automatically receive your computer’s IP address to learn about your browser and operating system.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and deliver services or products
- To process your payments securely
- To communicate with you regarding your inquiries, transactions, and services
- To send you updates, promotional offers (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations
4. Consent
How do we get your consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, you imply consent for us to collect and use it for that specific purpose.
If we ask for your personal information for secondary purposes (like marketing), we will either ask you directly for your express consent or provide you with an opportunity to decline.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at privacy@hexanest.com or by mailing us at:
Privacy Compliance Officer
Hexanest Pvt Ltd
622 Manglam Electronic Market, Jaipur, Rajasthan, India – 302001
5. Disclosure of Information
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
In addition, your information may be disclosed during a merger, acquisition, or asset sale, where necessary.
6. Payments
We use Razorpay to process payments.
Hexanest Pvt Ltd and Razorpay do not store your credit/debit card data. All transactions are processed through secure encryption methods compliant with PCI-DSS standards.
Razorpay’s use of your data is governed by their Privacy Policy available at https://razorpay.com.
We do not retain your full payment information after your transaction is completed.
7. Third-Party Services
We may engage third-party service providers to facilitate our services. These providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
Some third-party services (such as payment gateways) have their own privacy policies.
Once you leave our website or are redirected to a third-party website, you are no longer governed by our Privacy Policy or Terms of Service.
Links:
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such external sites.
8. Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Cookies
We use cookies to:
- Maintain your session
- Enhance your browsing experience
- Analyze website traffic
Cookies are small files placed on your device. They are not used to personally identify you on other websites.
You can manage cookie preferences through your browser settings.
10. Your Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erase your personal data (“Right to be Forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to data processing
- Right to withdraw consent at any time
To exercise these rights, please contact us at privacy@hexanest.com.
You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.
11. International Data Transfers
Your personal information may be transferred to and maintained on servers located outside your country, including India.
If you are located in the EEA, we ensure that data transfers are made in compliance with applicable data protection laws and safeguards.
12. Retention of Data
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law.
When personal information is no longer required, it will be securely deleted or anonymized.
13. Age of Consent
By using our site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have provided consent for your minor dependents to use this site.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on our website.
If we make material changes, we will notify you on our website or by email (if applicable) so that you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:
Privacy Officer
Hexanest Pvt Ltd
📧 Email: privacy@hexanest.com
🌐 Website: https://hexanest.com
Refund Policy
Effective Date: 1st April 2025
1. Overview
At Hexanest Pvt Ltd, we take pride in delivering high-quality software solutions and consulting services.
As we are a service-providing company, we do not sell physical products. Therefore, traditional product returns and exchanges do not apply.
However, your satisfaction is important to us.
If you are not satisfied with the services provided, we have a fair refund process based on the pending scope of work and unutilized service efforts.
2. Service Refund Policy
- No refund is applicable once a service or project has been fully delivered and accepted by the client.
- If you are dissatisfied with an ongoing service, you may request a partial refund.
- Refunds, if approved, will be based only on the actual work remaining or service effort not yet delivered.
- Refund amounts will be calculated after deducting:
- Efforts already invested
- Administrative and operational costs incurred
- Any third-party fees, licenses, or tools purchased for the project
All refund decisions are at the sole discretion of Hexanest Pvt Ltd management after a detailed assessment.
3. No Refund on Downloadable or Digital Products
- For any downloadable software products, codes, or digital assets provided as part of services, no refund shall be made once delivered.
4. Refund Request Timeline
You must raise any refund request within 30 days from the date of service initiation or invoice generation, whichever is earlier.
Refund requests made after 30 days will not be entertained.
5. How to Request a Refund
To request a refund:
- Email us at support@hexanest.com or privacy@hexanest.com
- Provide:
- Your full name and contact details
- Project details or invoice number
- A clear explanation of the issue or dissatisfaction
Our team will review your request and respond within 7–10 working days.
6. Refund Processing
- If your refund is approved, it will be processed to your original method of payment within 7–14 business days.
- In some cases, minor processing delays may occur depending on your bank, payment gateway (e.g., Razorpay), or card provider.
- We are not responsible for any processing delays once the refund has been initiated from our side.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank — processing time varies.
If you still have not received your refund after following these steps, please contact us at support@hexanest.com.
8. Special Cases
- Sale Items / Discounted Services:
Refunds are not applicable for discounted packages, promotional offers, or sale service items. - Third-Party Costs:
If the service involves third-party charges (e.g., hosting fees, software licenses), such costs are non-refundable.
9. Shipping Policy (For Physical Deliverables Only, If Applicable)
In rare cases where physical documents, media, or hardware are delivered:
- Returns are accepted only if the material is defective or wrongly delivered.
- You will bear the cost of returning the item to our address:
- Shipping charges are non-refundable.
10. Contact Information
For any questions regarding refunds, please contact:
📧 Email: support@hexanest.com / privacy@hexanest.com
Shipping Policy
Effective Date: 1st April 2025
1. Overview
At Hexanest Pvt Ltd, we specialize in providing software solutions, consulting, and digital services.
We do not sell or ship physical goods or products.
For the purposes of this Shipping Policy, “shipping” refers to the electronic delivery or completion of services agreed upon between Hexanest Pvt Ltd and the client.
Upon successful service delivery, clients will receive formal confirmation via email or other agreed communication channels.
2. Order Processing Times (Service Delivery Times)
All service orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation or signed agreement.
The actual service delivery timeline depends on the nature of the service, project complexity, and scope as mutually agreed in the service contract.
Clients will receive notifications regarding service status updates and delivery confirmations via email.
Important Note:
In cases of high service demand, unforeseen project complexities, or force majeure events, service delivery timelines may experience reasonable delays. We will communicate any such delays promptly.
3. Domestic and International Delivery
Since our services are digitally delivered, there are no physical shipping charges.
Our services are available to clients globally, including but not limited to:
- India
- United States
- United Kingdom
- European Union countries
- Middle East
- Asia-Pacific countries
Where service-specific charges apply (e.g., deployment on third-party infrastructure, additional travel for onsite services), these will be clearly discussed and agreed upon separately.
4. Local Delivery and In-store Pickup
We do not offer local physical deliveries or in-store pickups since we do not sell tangible goods.
All services are provided digitally through remote collaboration methods such as email, teleconferencing, and cloud-based tools.
5. International Delivery
Our services are available internationally through electronic means.
Please note:
- Service delivery may be subject to regulations and requirements in your local jurisdiction.
- Hexanest Pvt Ltd is not responsible for any import duties, taxes (including VAT), or compliance requirements that may arise from your country’s regulations regarding digital service usage.
6. Customs, Duties, and Taxes (If Applicable)
When you contract our services from outside India, it is your responsibility to ensure compliance with any applicable local laws and taxes related to the procurement and use of digital services.
Hexanest Pvt Ltd shall not be responsible for any additional costs such as international taxes, tariffs, or levies imposed after service delivery.
7. Delivery Confirmation
Upon completion of the service or relevant project milestone, you will receive:
- A service delivery email confirmation, or
- An official acceptance document, or
- Access to the delivered service/product as per the project scope.
Delivery confirmation is considered the completion of the “shipping” process for service purposes.
8. Contact Information
If you have any questions about our Shipping Policy or the delivery of services, please contact:
📧 Email: support@hexanest.com / privacy@hexanest.com
Terms of Service
Overview
This website is operated by Hexanest Technologies Private Limited (“Hexanest”, “we”, “us”, or “our”).
Throughout the site, the terms “we”, “us” and “our” refer to Hexanest.
Hexanest offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or engaging in our services, you agree to be bound by the following Terms of Service (“Terms”), including additional terms referenced herein and our Privacy Policy.
These Terms apply to all visitors, users, and customers.
Section 1 – Eligibility
You confirm that you are at least the age of majority under applicable law or have legal consent from your guardian to use our services.
You agree not to use our services for any unlawful or unauthorized purpose.
Section 2 – GDPR Compliance and Personal Data Protection
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
When you use our website or services, we may collect certain personal data including, but not limited to, your name, email address, phone number, billing information, and communication details.
We process personal data based on the following legal grounds:
- Consent (when you explicitly provide it)
- Performance of a Contract (when you engage us for services)
- Compliance with Legal Obligations
- Legitimate Interests (for service improvement, marketing, or communications)
You have the following rights under GDPR:
- Access to your personal data
- Rectification of inaccurate data
- Erasure (“Right to be forgotten”)
- Restriction of processing
- Data Portability
- Objection to processing based on legitimate interests
- Withdrawal of consent (if processing is based on consent)
You may exercise these rights by contacting us at privacy@hexanest.com.
Section 3 – International Data Transfers
If you are located outside India, be aware that your information may be transferred, stored, and processed in India, where data protection laws may differ. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission) to protect your data.
Section 4 – Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.
Section 5 – Security of Your Data
We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
However, no method of transmission over the Internet or electronic storage is 100% secure.
Section 6 – General Terms
(Your previous sections about general conditions, modifications, service description, billing, etc., stay as already customized earlier.)
Section 7 – Third-Party Services
Where we use third-party service providers (for example, hosting, analytics, CRM systems), we ensure they are GDPR-compliant and have appropriate data protection agreements in place.
Section 8 – Cookies
Our website uses cookies to enhance your browsing experience.
You can manage your cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
Section 9 – Governing Law
These Terms shall be governed by and construed under the laws of India.
Where applicable for GDPR compliance, users in the EU may exercise their legal rights through their local Data Protection Authority (DPA).
Section 10 – Contact Us
For any privacy-related concerns or GDPR requests, please contact:
Privacy Officer
Hexanest Technologies Private Limited
📧 Email: privacy@hexanest.com
🌐 Website: https://hexanest.com
🧠 Quick Notes:
- You’ll also need a dedicated Privacy Policy page (I can draft that next!).
- Cookie banner (pop-up on website entry) is recommended to take consent from visitors in the EU.
- Update your contact email to match your actual official support/privacy email ID.
- If you later store very sensitive information (e.g., health data, children’s data), you will need more GDPR clauses — but for general IT/software consulting, this is enough.
Would you like me to now also draft a GDPR-Compliant Privacy Policy for you? 📄
(Privacy Policy will mention in full detail: data collected, purpose, storage, sharing, user rights, etc.)
👉 Shall I continue with that? 🚀
4o
You said:
please covere both the policy in the privacy policy. So compbine both document and create a single document for privacy polic. And the company name is Hexanest Pvt Ltd.
ChatGPT said:
Got it — very clear instructions:
✅ Combine the important points from your Terms of Service and the GDPR compliance parts
✅ Write one strong, combined Privacy Policy
✅ Tailor it to your company name: Hexanest Pvt Ltd
I’ll draft it so that you can directly upload it to your website under “Privacy Policy” – it will cover everything users need to know.
Here’s your full combined and professional Privacy Policy for Hexanest Pvt Ltd:
✨ Key Highlights:
- Covers both Terms (Service-related points) and Privacy (Data/GDPR rights) in one clean document.
- GDPR-compliant ✅
- Ready to be published ✅
- Professional tone, matching your brand ✅
Small Next Step You Should Take:
Setup a real working privacy@hexanest.com email ID (or any email you prefer).
Add a cookie consent pop-up on your site (especially important for EU visitors).
Privacy Policy
Effective Date: 01st April 2025
1. Introduction
Welcome to Hexanest Pvt Ltd (“Hexanest”, “we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://hexanest.com and/or engage our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
When you interact with us, we may collect the following types of information:
- Personal Information: Your name, email address, mailing address, phone number, company details, and payment information.
- Device Information: Your IP address, browser type, operating system, and browsing behavior on our site.
- Transactional Information: Information relating to purchases, service agreements, and inquiries.
- Marketing Data: If you opt-in, we may collect preferences for receiving marketing communications.
When you browse our website, we automatically receive your computer’s IP address to learn about your browser and operating system.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and deliver services or products
- To process your payments securely
- To communicate with you regarding your inquiries, transactions, and services
- To send you updates, promotional offers (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations
4. Consent
How do we get your consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, you imply consent for us to collect and use it for that specific purpose.
If we ask for your personal information for secondary purposes (like marketing), we will either ask you directly for your express consent or provide you with an opportunity to decline.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at privacy@hexanest.com or by mailing us at:
Privacy Compliance Officer
Hexanest Pvt Ltd
622 Manglam Electronic Market, Jaipur, Rajasthan, India – 302001
5. Disclosure of Information
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
In addition, your information may be disclosed during a merger, acquisition, or asset sale, where necessary.
6. Payments
We use Razorpay to process payments.
Hexanest Pvt Ltd and Razorpay do not store your credit/debit card data. All transactions are processed through secure encryption methods compliant with PCI-DSS standards.
Razorpay’s use of your data is governed by their Privacy Policy available at https://razorpay.com.
We do not retain your full payment information after your transaction is completed.
7. Third-Party Services
We may engage third-party service providers to facilitate our services. These providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
Some third-party services (such as payment gateways) have their own privacy policies.
Once you leave our website or are redirected to a third-party website, you are no longer governed by our Privacy Policy or Terms of Service.
Links:
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such external sites.
8. Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Cookies
We use cookies to:
- Maintain your session
- Enhance your browsing experience
- Analyze website traffic
Cookies are small files placed on your device. They are not used to personally identify you on other websites.
You can manage cookie preferences through your browser settings.
10. Your Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erase your personal data (“Right to be Forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to data processing
- Right to withdraw consent at any time
To exercise these rights, please contact us at privacy@hexanest.com.
You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.
11. International Data Transfers
Your personal information may be transferred to and maintained on servers located outside your country, including India.
If you are located in the EEA, we ensure that data transfers are made in compliance with applicable data protection laws and safeguards.
12. Retention of Data
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law.
When personal information is no longer required, it will be securely deleted or anonymized.
13. Age of Consent
By using our site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have provided consent for your minor dependents to use this site.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on our website.
If we make material changes, we will notify you on our website or by email (if applicable) so that you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:
Privacy Officer
Hexanest Pvt Ltd
📧 Email: privacy@hexanest.com
🌐 Website: https://hexanest.com
Refund Policy
Effective Date: 1st April 2025
1. Overview
At Hexanest Pvt Ltd, we take pride in delivering high-quality software solutions and consulting services.
As we are a service-providing company, we do not sell physical products. Therefore, traditional product returns and exchanges do not apply.
However, your satisfaction is important to us.
If you are not satisfied with the services provided, we have a fair refund process based on the pending scope of work and unutilized service efforts.
2. Service Refund Policy
- No refund is applicable once a service or project has been fully delivered and accepted by the client.
- If you are dissatisfied with an ongoing service, you may request a partial refund.
- Refunds, if approved, will be based only on the actual work remaining or service effort not yet delivered.
- Refund amounts will be calculated after deducting:
- Efforts already invested
- Administrative and operational costs incurred
- Any third-party fees, licenses, or tools purchased for the project
All refund decisions are at the sole discretion of Hexanest Pvt Ltd management after a detailed assessment.
3. No Refund on Downloadable or Digital Products
- For any downloadable software products, codes, or digital assets provided as part of services, no refund shall be made once delivered.
4. Refund Request Timeline
You must raise any refund request within 30 days from the date of service initiation or invoice generation, whichever is earlier.
Refund requests made after 30 days will not be entertained.
5. How to Request a Refund
To request a refund:
- Email us at support@hexanest.com or privacy@hexanest.com
- Provide:
- Your full name and contact details
- Project details or invoice number
- A clear explanation of the issue or dissatisfaction
Our team will review your request and respond within 7–10 working days.
6. Refund Processing
- If your refund is approved, it will be processed to your original method of payment within 7–14 business days.
- In some cases, minor processing delays may occur depending on your bank, payment gateway (e.g., Razorpay), or card provider.
- We are not responsible for any processing delays once the refund has been initiated from our side.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank — processing time varies.
If you still have not received your refund after following these steps, please contact us at support@hexanest.com.
8. Special Cases
- Sale Items / Discounted Services:
Refunds are not applicable for discounted packages, promotional offers, or sale service items. - Third-Party Costs:
If the service involves third-party charges (e.g., hosting fees, software licenses), such costs are non-refundable.
9. Shipping Policy (For Physical Deliverables Only, If Applicable)
In rare cases where physical documents, media, or hardware are delivered:
- Returns are accepted only if the material is defective or wrongly delivered.
- You will bear the cost of returning the item to our address:
- Shipping charges are non-refundable.
10. Contact Information
For any questions regarding refunds, please contact:
📧 Email: support@hexanest.com / privacy@hexanest.com
Shipping Policy
Effective Date: 1st April 2025
1. Overview
At Hexanest Pvt Ltd, we specialize in providing software solutions, consulting, and digital services.
We do not sell or ship physical goods or products.
For the purposes of this Shipping Policy, “shipping” refers to the electronic delivery or completion of services agreed upon between Hexanest Pvt Ltd and the client.
Upon successful service delivery, clients will receive formal confirmation via email or other agreed communication channels.
2. Order Processing Times (Service Delivery Times)
All service orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation or signed agreement.
The actual service delivery timeline depends on the nature of the service, project complexity, and scope as mutually agreed in the service contract.
Clients will receive notifications regarding service status updates and delivery confirmations via email.
Important Note:
In cases of high service demand, unforeseen project complexities, or force majeure events, service delivery timelines may experience reasonable delays. We will communicate any such delays promptly.
3. Domestic and International Delivery
Since our services are digitally delivered, there are no physical shipping charges.
Our services are available to clients globally, including but not limited to:
- India
- United States
- United Kingdom
- European Union countries
- Middle East
- Asia-Pacific countries
Where service-specific charges apply (e.g., deployment on third-party infrastructure, additional travel for onsite services), these will be clearly discussed and agreed upon separately.
4. Local Delivery and In-store Pickup
We do not offer local physical deliveries or in-store pickups since we do not sell tangible goods.
All services are provided digitally through remote collaboration methods such as email, teleconferencing, and cloud-based tools.
5. International Delivery
Our services are available internationally through electronic means.
Please note:
- Service delivery may be subject to regulations and requirements in your local jurisdiction.
- Hexanest Pvt Ltd is not responsible for any import duties, taxes (including VAT), or compliance requirements that may arise from your country’s regulations regarding digital service usage.
6. Customs, Duties, and Taxes (If Applicable)
When you contract our services from outside India, it is your responsibility to ensure compliance with any applicable local laws and taxes related to the procurement and use of digital services.
Hexanest Pvt Ltd shall not be responsible for any additional costs such as international taxes, tariffs, or levies imposed after service delivery.
7. Delivery Confirmation
Upon completion of the service or relevant project milestone, you will receive:
- A service delivery email confirmation, or
- An official acceptance document, or
- Access to the delivered service/product as per the project scope.
Delivery confirmation is considered the completion of the “shipping” process for service purposes.
8. Contact Information
If you have any questions about our Shipping Policy or the delivery of services, please contact:
📧 Email: support@hexanest.com / privacy@hexanest.com
Terms of Service
Overview
This website is operated by Hexanest Technologies Private Limited (“Hexanest”, “we”, “us”, or “our”).
Throughout the site, the terms “we”, “us” and “our” refer to Hexanest.
Hexanest offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or engaging in our services, you agree to be bound by the following Terms of Service (“Terms”), including additional terms referenced herein and our Privacy Policy.
These Terms apply to all visitors, users, and customers.
Section 1 – Eligibility
You confirm that you are at least the age of majority under applicable law or have legal consent from your guardian to use our services.
You agree not to use our services for any unlawful or unauthorized purpose.
Section 2 – GDPR Compliance and Personal Data Protection
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
When you use our website or services, we may collect certain personal data including, but not limited to, your name, email address, phone number, billing information, and communication details.
We process personal data based on the following legal grounds:
- Consent (when you explicitly provide it)
- Performance of a Contract (when you engage us for services)
- Compliance with Legal Obligations
- Legitimate Interests (for service improvement, marketing, or communications)
You have the following rights under GDPR:
- Access to your personal data
- Rectification of inaccurate data
- Erasure (“Right to be forgotten”)
- Restriction of processing
- Data Portability
- Objection to processing based on legitimate interests
- Withdrawal of consent (if processing is based on consent)
You may exercise these rights by contacting us at privacy@hexanest.com.
Section 3 – International Data Transfers
If you are located outside India, be aware that your information may be transferred, stored, and processed in India, where data protection laws may differ. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission) to protect your data.
Section 4 – Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.
Section 5 – Security of Your Data
We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
However, no method of transmission over the Internet or electronic storage is 100% secure.
Section 6 – General Terms
(Your previous sections about general conditions, modifications, service description, billing, etc., stay as already customized earlier.)
Section 7 – Third-Party Services
Where we use third-party service providers (for example, hosting, analytics, CRM systems), we ensure they are GDPR-compliant and have appropriate data protection agreements in place.
Section 8 – Cookies
Our website uses cookies to enhance your browsing experience.
You can manage your cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
Section 9 – Governing Law
These Terms shall be governed by and construed under the laws of India.
Where applicable for GDPR compliance, users in the EU may exercise their legal rights through their local Data Protection Authority (DPA).
Section 10 – Contact Us
For any privacy-related concerns or GDPR requests, please contact:
Privacy Officer
Hexanest Technologies Private Limited
📧 Email: privacy@hexanest.com
🌐 Website: https://hexanest.com
🧠 Quick Notes:
- You’ll also need a dedicated Privacy Policy page (I can draft that next!).
- Cookie banner (pop-up on website entry) is recommended to take consent from visitors in the EU.
- Update your contact email to match your actual official support/privacy email ID.
- If you later store very sensitive information (e.g., health data, children’s data), you will need more GDPR clauses — but for general IT/software consulting, this is enough.
Would you like me to now also draft a GDPR-Compliant Privacy Policy for you? 📄
(Privacy Policy will mention in full detail: data collected, purpose, storage, sharing, user rights, etc.)
👉 Shall I continue with that? 🚀
4o
You said:
please covere both the policy in the privacy policy. So compbine both document and create a single document for privacy polic. And the company name is Hexanest Pvt Ltd.
ChatGPT said:
Got it — very clear instructions:
✅ Combine the important points from your Terms of Service and the GDPR compliance parts
✅ Write one strong, combined Privacy Policy
✅ Tailor it to your company name: Hexanest Pvt Ltd
I’ll draft it so that you can directly upload it to your website under “Privacy Policy” – it will cover everything users need to know.
Here’s your full combined and professional Privacy Policy for Hexanest Pvt Ltd:
✨ Key Highlights:
- Covers both Terms (Service-related points) and Privacy (Data/GDPR rights) in one clean document.
- GDPR-compliant ✅
- Ready to be published ✅
- Professional tone, matching your brand ✅
Small Next Step You Should Take:
Setup a real working privacy@hexanest.com email ID (or any email you prefer).
Add a cookie consent pop-up on your site (especially important for EU visitors).